Best Practices

GigaML

Learn how to set up your account, configure agents, work with our integregations, and use our APIs

Getting Started

Create and configure chat, voice, and reasoning agents.

Agent types

Creating an agent

Connect your agent to your organization's documents:

Knowledge base integration

Personality

Configure multiple identities and routing strategy:

Identity configuration

Manage how your agent responds to periods of user inactivity:

Inactivity configuration

Specify when the agent should end the conversation:

End conversation configuration

Select the language for your voice agent:

Language

Configure your agent to be able to send SMS

Send SMS

Configure when and how conversations transfer to human agents:

Transfer configuration

Enable and configure keypad input handling:

Keypad inputs

Test your chat agents directly in the GigaML Console:

Chat agents

Test your voice agents directly in the GigaML Console:

Voice agents

To connect a phone number to your voice agent:

Phone number connnection

Before integrating your agent with websites or other applications, you'll need to get your agent ID from the GigaML Console.

Finding your agent ID

Next Steps

Create and manage knowledge bases to power your agents with your information.

Overview

A knowledge base is a collection of grouped documents that your agent will use to answer questions. To create a new knowledge base:

Create a knowledge base

Once you've created a knowledge base, you can upload, view, update, or delete documents to provide accurate information for your agents.

Uploading documents

To attach a knowledge base to your agent, follow these steps:

Attaching a knowledge base

GigaML provides webhook endpoints which allow you to build your own applications using your AI agent. These endpoints enable you to initiate conversations, send messages, and manage sessions programmatically.

Service endpoints

Integrating with our service endpoints requires the creation of client endpoints. Provide the GigaML team access to the following endpoints:

Client endpoints

When communicating with your AI assistant, you can send the following types of messages:

Message types

The GigaML Chat Widget allows you to add an AI-powered chat assistant to any website with minimal setup.

Chat Widget Integration

Learn how to integrate the GigaML Chat Widget into your application

Overview

Agents

Knowledge Base

Agent Endpoints

Integrations

Best Practices