Agent Endpoints
Client endpoints
Integrating with our service endpoints requires the creation of client endpoints. Provide the GigaML team access to the following endpoints:
Send message
Description: Allows the agent to send a message to an existing conversation session.
URL: POST https://company_name.com/send_messge_endpoint
Headers: Required authentication headers
Response codes:
200 OK: Message queued successfully or message already processed404 Not Found: Session not found401 Unauthorized: Invalid API key500 Internal Server Error: Server error
Escalate ticket
Description: Allows the agent to escalate the conversation (e.g. connect to a human agent).
URL: PUT https://company_name.com/escalate_ticket_endpoint
Headers: Required authentication headers
Response codes:
200 OK: Ticket escalated successfully404 Not Found: Ticket not found401 Unauthorized: Invalid API key500 Internal Server Error: Server error