​
What is knowledge base

A knowledge base is a collection of custom documents containing domain-specific information. When integrated with your agents, knowledge bases enable more accurate and contextually relevant responses based on your own data.

​
Why We Need Knowledge Bases

  • To equip agents with verified information rather than general knowledge
  • To enable agents to answer complex, domain-specific questions
  • To provide consistent and up-to-date information across user interactions
  • To customize agent capabilities for your particular use cases

​
How Agents Use Knowledge Bases

  • Agents search through documents to find relevant information
  • They extract specific details to answer user questions accurately
  • They provide real-time support using your verified information
  • They can reference specific sources from your knowledge base when needed